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Participant
October 5, 2019
Question

Reclamacion

  • October 5, 2019
  • 3 replies
  • 383 views

Hola, me gustaria enviar una reclamación directa, me pueden facilitar algun medio para hacerlo? un email tal vez, o algo asi? 

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    3 replies

    Participating Frequently
    October 28, 2023

    Hola! Conseguiste averiguar como poner una reclamación directa, uan reclamación formal?? Yo lo unico que consigo es que me digan como contacta con el soporte de adobe, pero nadie me dice que poner unar reclamación. Y ahe contactado con ellos en varias ocasiones y nada, que te llama un uspersivor si quieres, pero como poner una reclamación no.

    kglad
    Community Expert
    Community Expert
    October 28, 2023

    @Beatriz332199322hq3 

     

    there is no formal "claim". you can contact adobe support and explain your situation (which you've already tried).

    Participating Frequently
    October 28, 2023

    https://www.consumo.gob.es/es/consumo/como-reclamar-conflicto-consumo

     

    So you saying that Adobe Crobrat does not allowed customers to put a formal claim or complaint??

    Nancy OShea
    Community Expert
    Community Expert
    October 5, 2019

    Do a Google search for Contact Adobe.

     

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    October 5, 2019

    Google translate

    Hello, I would like to send a direct claim, can you provide me some means to do it? an email maybe, or something like that?

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730