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Participant
June 5, 2012
Question

Recovering Older installs

  • June 5, 2012
  • 2 replies
  • 409 views

My company upgraded my OS from XP to Win 7, but did not copy over my existing software.  I have the serial #'s for:

- Acrobat 10 (Activation says my Ser # is invalid)

- InDesign 4

- Captivate 5

Any ideas on how I can recover these?

Even if I have to upgrade, that's less than purchasing everything new . . .

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2 replies

Mylenium
Legend
June 6, 2012

but did not copy over my existing software.

Wouldn't have worked, anyway. All Adobe software must be properly installed. If you experience serial number issues, you may have the wrong installer, which could be because it's an upgrade or you downloaded one for a different region/ language. If it's merely saying you have exceeded activations, get in touch with support to reset them. and yeah, if you no longer have the install media or cannot locate the installers via ProDesignTools, upgrading would be the least troublesome way of resolving those issues.

Mylenium

Arpit Kapoor
Participating Frequently
June 5, 2012

You need the installer files for installing these applications. In case you do not have them, you need to upgrade.