Redeem Code issue for Substance 3D painter

Question

Hi! Last year I got the redeem code for Substance 3D. I need to renew my code but I can not get the code because on the website, it says "UniqueID already exists". How can I get the new code?  I cannot find any solution for this. Does anyone have the same problem? Help please.

kglad · Answer

has it been 12 months since your last code redemption?

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

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