Skip to main content
K
kennethr17004799
Participant
May 28, 2019
Answered

Redeemed voucher code, but still says credit card payment will be taken.

  • May 28, 2019
  • 2 replies
  • 714 views

I've just redeemed a Creative Cloud code purchased from Amazon. Process seemed straight-forward, and ended with message saying I was covered up until 30/5/20.

However, 'Manage my Account' still says Credit Card payment will be taken on 30/5/2019.

Any idea what's happening?

This topic has been closed for replies.
Correct answer DelphiZoa

Hi Kennethr,

If you just redeemed the code, I would give it 24 hours to make sure all updates are applied to your account. After that, if it still shows in your account that your credit card will be charged, do as John suggests and Contact Customer Care​. Adobe staff members are the only ones who will be able to access your account to determine the issue.

2 replies

DelphiZoa
DelphiZoaCorrect answer
Participating Frequently
May 28, 2019

Hi Kennethr,

If you just redeemed the code, I would give it 24 hours to make sure all updates are applied to your account. After that, if it still shows in your account that your credit card will be charged, do as John suggests and Contact Customer Care​. Adobe staff members are the only ones who will be able to access your account to determine the issue.

    K
    kennethr17004799Author
    Participant
    May 29, 2019

    Thanks, DelphiZoa,

    Waking up to not only read your reply, but also notice that Adobe updated my subscription a few hours after redeeming the code. All good!

    DelphiZoa
    DelphiZoa
    Participating Frequently
    May 29, 2019

    Yay! Always lovely when things resolve themselves! Thanks for updating us.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      May 28, 2019

      This is a public forum, not the link to Adobe support

      -other users here can't help with that specific problem

      -please click the link below to contact Adobe staff to help

      Be sure to remain signed in with your Adobe ID before accessing the link below

      -you must also allow 'cookies' in your web browser for this to work

      https://helpx.adobe.com/contact/support.html

        K
        kennethr17004799Author
        Participant
        May 29, 2019

        Thanks, John,

        I was aware this wasn't Customer Support. I was simply using the public forum, wondering if any other users had experienced something similar. But thanks for pointing me in the direction of Customer Support. Turns out my account was updated few hours later, without me having to take any further action. All good.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices