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Toni_Abernethy
Participant
June 3, 2016
Answered

REDEMPTION CODE ERROR MESSAGE

  • June 3, 2016
  • 1 reply
  • 920 views

I HAVE JUST PURCHASED PHOTOSHOP ELEMENTS 14 AT BEST BUY. I AM TRYING TO USE THE REDEMPTION CODE THAT CAME IN THE BOX BUT I KEEP GETTING THE INVALID ERROR. WHAT CAN I DO TO REDEEM THIS CODE? I HAVE BEEN INTO THE TOPICS ON THE ADOBE WEBSITE REGARDING REDEMPTION CODES BUT THEY DON'T TELL ME ANYTHING ABOUT WHY THE CODE IS INVALID OR HHOW TO CORRECT THE SITUATION. if I CAN'T GET MY SERIAL NUMBER THAN I JUST WASTED $70.00.

    This topic has been closed for replies.
    Correct answer Toni_Abernethy

    Thank you Mr. Murphy for your reply. I know the redemption code was used to obtain the serial number. However, there was no error with the redemption code. I had finally decided to get on the chat section of Adobe. The agent I chatted with got the serial number for me. I had scanned the redemption code into the computer as a .jpg item and uploaded it to him. After seeing the code he was able to email the serial number to me. The problem was typist error. I was mistaking an "O" (OH) for a zero at the end of the code even though there was another zero in the code. Those zeros and ohs will get you all the time. Again thanks for trying to help. Toni

    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    June 3, 2016

    The redemption code is used to acquire a serial number.

    Redemption Code Help

    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

    https://forums.adobe.com/thread/1572504

    If the code does not work return to the store and request a new one.

    T
    Toni_AbernethyAuthorCorrect answer
    Participant
    June 7, 2016

    Thank you Mr. Murphy for your reply. I know the redemption code was used to obtain the serial number. However, there was no error with the redemption code. I had finally decided to get on the chat section of Adobe. The agent I chatted with got the serial number for me. I had scanned the redemption code into the computer as a .jpg item and uploaded it to him. After seeing the code he was able to email the serial number to me. The problem was typist error. I was mistaking an "O" (OH) for a zero at the end of the code even though there was another zero in the code. Those zeros and ohs will get you all the time. Again thanks for trying to help. Toni

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