Skip to main content
April 13, 2020
Question

Redemption code inactive

  • April 13, 2020
  • 1 reply
  • 181 views

We purchased Photoshop Elements 2020 and Premiere Elements from a reputable online retailer. The package arrived sealed as expected, with the DVD's enclosed and card with the redemption code. However, upon entering the redemption code the message came up saying "Oops! This code doesn't seem to be active. I am hoping to resolve this here rather than send the software back.

This topic has been closed for replies.

1 reply

Nancy OShea
Community Expert
Community Expert
April 13, 2020

This is a product user-to-user forum.  Nobody here can help you with a 3rd party redemption code problem. 

Contact the seller and ask for a refund.   Next time, buy directly from Adobe.  Currently the bundle is USD $100 until April 19.

https://www.adobe.com/products/photoshop-premiere-elements/buying-guide.html

 

Nancy O'Shea— Product User & Community Expert