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nataliej39665505
Participant
February 28, 2018
Answered

Redemption code is redeemed but I can't find the product

  • February 28, 2018
  • 1 reply
  • 1049 views

Hi,

Just a few moments ago I redeemed a code for Creative Cloud 2018 that I got from the NSW Students Web Store, however, I cannot find the download for it under my Plans and Products. I did redeem a code for last years version but I forgot to renew it this month and now it just shows up as being expired. I tried re-entering the code but it told me the code was already redeemed despite the fact that I cannot find the download for it or any order history of it in my Adobe account. I do still have the order invoice and redemption code from the Web Store if that will be needed and I'd appreciate any and all help with my issue. Thank you for your time and I hope you have a great day!

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Correct answer Bani Verma

Hi Nataliej39665505,

You may please use the following link to download the Creative Cloud desktop app: Download Creative Cloud desktop app, as you have already redeemed the redemption code earlier the subscription is already registered under your account.

Let us know if you have any more queries.

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
February 28, 2018

Hi Nataliej39665505,

You may please use the following link to download the Creative Cloud desktop app: Download Creative Cloud desktop app, as you have already redeemed the redemption code earlier the subscription is already registered under your account.

Let us know if you have any more queries.

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