redemption code not active

Forum|Forum|11 years ago
July 22, 2014
3 replies
701 views

I recently purchased Photoshop Elements 11 on Ebay from a surplus software dealer. When I enter the redemption code, it states that the code is not active. The seller states that he contacted Adobe before listing & was told that it would not be a problem. The seller suggested I contact Adobe for resolution.

redemption code not active

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Correct answer Ani*Adobe

Hi remfoto,

Please contact our support at - http://helpx.adobe.com/x-productkb/global/service1.html

^Ani

R

remfotoAuthor

Participant

Thank you for your help! Once I talked to someone on live chat, the issue was resolved in 10 minutes.

R

remfotoAuthor

Participant

Thanks for your response, however, I've already been through this link a dozen times & it doesn't answer my question. It tells me how to redeem, not what to do when it doesn't redeem.