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Participant
July 16, 2013
Answered

Redemption code repurchasejected on new

  • July 16, 2013
  • 1 reply
  • 288 views

I purchased Adobe Photoshop 11 DVD today at a Davis CA Office Max today. I have tried to use the remdemption code to get the seria number but the number I entered (3 times) has been rejected. I have had Photoshop on other computers and can't remember a simple process of loading software being so difficult and opaque. Please advise.

    This topic has been closed for replies.
    Correct answer Ned Murphy

    The serial number should be found on the DVD case.  You say this is Photoshop 11, which is a few versions back.  Are you sure you are idenrtifying the name of the software correctly?

    If you continue to have problem you should contact Adobe Support either by chat or via phone.

    Here are some links to help make contact:

    http://www.adobe.com/support/chat/ivrchat.html

    http://www.adobe.com/support/download-install/supportinfo/

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    July 16, 2013

    The serial number should be found on the DVD case.  You say this is Photoshop 11, which is a few versions back.  Are you sure you are idenrtifying the name of the software correctly?

    If you continue to have problem you should contact Adobe Support either by chat or via phone.

    Here are some links to help make contact:

    http://www.adobe.com/support/chat/ivrchat.html

    http://www.adobe.com/support/download-install/supportinfo/