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Participant
October 30, 2025
Question

Refund

  • October 30, 2025
  • 1 reply
  • 165 views

Dear. Adobe Acrobat Reader Support Team,

 

I requested a refund due to an unauthorized charge that caused my emergency balance to be deducted. I really request that my funds be returned because I really need these funds for urgent needs and this is affecting my financial condition.

 

Following are the transaction details

 

Order ID

 

GPA.3383-7600-6845-00543..0

 

Item name

 

Adobe Acrobat Premium Yearly (Adobe Acrobat Reader: Edit PDF)

 

Amount IDR 498,390.00

 

I really need these funds for urgent needs, because I am a student and this money is my college savings from my parents. This transaction has an impact on my financial condition. I sincerely request that the Adobe Acrobat Reader Team review this case and process a refund as soon as possible.

 

If additional clarification is needed, I am ready to provide further information to simplify the review process.

 

 

Thank you for your attention and help.

 

Yours faithfully,

1 reply

Peru Bob
Community Expert
Community Expert
October 30, 2025

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please post a reply to this thread and an Adobe employee will need to assist you.

Jeffrey_A_Wright
Community Manager
Community Manager
October 30, 2025

Zainal, thanks for posting about your subscription to this public discussion forum. The Google Play Store manages your current commitment. Please contact them to cancel your service and request a refund. I am sorry you did not find more value in our services. For more information, see https://adobe.ly/4ois6Wg. ^JW

Participant
November 1, 2025
Hi adobe,
I actually have ask google play to refund. But their rejected, and they
want me to ask refund to adobe team