Skip to main content
Participant
Oct 30, 2025 6:31 PM UTC
Question

Refund

Dear. Adobe Acrobat Reader Support Team,

 

I requested a refund due to an unauthorized charge that caused my emergency balance to be deducted. I really request that my funds be returned because I really need these funds for urgent needs and this is affecting my financial condition.

 

Following are the transaction details

 

Order ID

 

GPA.3383-7600-6845-00543..0

 

Item name

 

Adobe Acrobat Premium Yearly (Adobe Acrobat Reader: Edit PDF)

 

Amount IDR 498,390.00

 

I really need these funds for urgent needs, because I am a student and this money is my college savings from my parents. This transaction has an impact on my financial condition. I sincerely request that the Adobe Acrobat Reader Team review this case and process a refund as soon as possible.

 

If additional clarification is needed, I am ready to provide further information to simplify the review process.

 

 

Thank you for your attention and help.

 

Yours faithfully,

9 replies

Peru Bob
Community Expert
Community Expert
Oct 30, 2025 6:35 PM UTC

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please post a reply to this thread and an Adobe employee will need to assist you.

Translate
Jeffrey_A_Wright
Legend
Oct 30, 2025 6:46 PM UTC

Zainal, thanks for posting about your subscription to this public discussion forum. The Google Play Store manages your current commitment. Please contact them to cancel your service and request a refund. I am sorry you did not find more value in our services. For more information, see https://adobe.ly/4ois6Wg. ^JW

Translate
Participant
Nov 1, 2025 9:54 AM UTC
Hi adobe,
I actually have ask google play to refund. But their rejected, and they
want me to ask refund to adobe team
Translate