Refund/Cancel Account!!

Forum|Forum|7 years ago
January 7, 2019
2 replies
612 views

I signed up for this for the free trial, lost my job that i got this for and never used it at all and it’s charged me twice!!!! I meant a refund and to cancel my account!

Creative Cloud

This topic has been closed for replies.

Correct answer Nancy OShea

I'm really sorry you lost your job. But as stated above, you must contact Adobe Customer Care to cancel your subscription. This is not Adobe support. It's a public user-to-user forum. For best results, use a modern desktop browser like Firefox or Chrome that accepts cookies and does not have script blocking add-ons. See link below.

Contact Customer Care

twaritar3263062

Participating Frequently

Hi Nicole,

Sorry to hear that.

I have checked your account details and noticed that you have a Lightroom CC subscription and hence moving this thread to the correct forum Adobe Creative Cloud where the experts can assist you further.

Regards,

Twarita

Abambo

Community Expert

Hi Nicole,

Charged you twice?

Well, look here for cancelling: Cancel your Adobe Stock membership

Please note that you need to be in the correct cancellation time frame for this to happen without cancellation fee.

For a refund you need to Contact Customer Care .

ABAMBO | Hard- and Software Engineer | Photographer

N

nicolew82161469Author

Participant

Yes and I haven’t even used it since I signed up.

Sent from my iPhone

Nancy OShea

Correct answer

Community Expert

I'm really sorry you lost your job. But as stated above, you must contact Adobe Customer Care to cancel your subscription. This is not Adobe support. It's a public user-to-user forum. For best results, use a modern desktop browser like Firefox or Chrome that accepts cookies and does not have script blocking add-ons. See link below.

Contact Customer Care

Nancy O'Shea— Product User & Community Expert

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