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jrobdiamond
Participant
May 3, 2020
Answered

REFUND NEVER ISSUED

  • May 3, 2020
  • 2 replies
  • 300 views

Long story short - I was billed erroneously for months after DC Acrobat trial subscription canceled, and at a much higher rate than Adobe advertises. Charged $19.99 instead of $14.99.... spoke with an agent who created the case below, assuring me I would be issued credit promptly in the amount of $59.98......5 months later - STILL no credit!

 

December 19, 2019

 

Spoke with agent who indicated that account remained open despite screenshot proof that trial was canceled before expiration. Agent promised credit of $59.98 and assured me that is would post in 3-5 business days.

  

Case Number: ADB-10552606-B8P8

Title: Cancel and Refund

 

Please issue my refund, I've patiently waited long enough. I truly wish to amicably resolve, but I am beyond frustrated with the lack of follow-through by Adobe. I'm sure this was a simple oversight, as I'm sure Adobe would not intentionally mislead a customer.

    This topic has been closed for replies.
    Correct answer John T Smith

    This is a public forum, not the link to Adobe support
    -other users here can't help with an account problem
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    Welcome to Adobe Customer Care! Need help?
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers Avoid Phishing: 3 Easy Ways to Identify Adobe Staff

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    May 3, 2020

    This is a public forum, not the link to Adobe support
    -other users here can't help with an account problem
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    Welcome to Adobe Customer Care! Need help?
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers Avoid Phishing: 3 Easy Ways to Identify Adobe Staff

    Just Shoot Me
    Just Shoot Me
    Legend
    May 3, 2020

    I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum, Get Started.

     

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