Refund on Premiere Pro?

Hello there,

I have recently refunded Premiere Pro (on the 13th of October; Initially purchased on the 7th.) The page had stated I was entitled to a refund on the product since it was within 14 days, but I didn't see any evidence that I was actually receiving the refund (Didn't appear in my bank account as pending or anything). I had checked around and i've seen multiple users having similar issues with recieving their money despite being within the 14 day limit. I had decided the product was too difficult/inconvenient to use, and thus is why I had issued a return. But I do want my $20.99 back, because I couldn't even effectively use the product due to how complicated it was, and thus was dissatisfied. I don't feel it's fair to not get money back for something I can no longer use or was dissatisfied in.

So could an Adobe employee, or something else, give confirmation this refund is getting arranged? I just wish to make sure im getting my money back.

Kind regards, Lillian.