Register a complaint with Adobe CC re livechat

I have just wasted an hour and a half of my time on Adobe LiveChat, I also wasted about half an hour last night on the same topic.

I asked a simple question at the very start 'Can we get a statement of all transactions between us and Adobe, including billing and refunds?'. I though it was pretty straightforward. Last nights live chat representative was useless and kept asking questions back that were unrelated, such as 'was I looking to take a break from my contract?'

So I tried again this afternoon, after 45 minutes or so of going backwards and forwards it was clear I was getting nowhere with todays rep so I asked if there was someone more relevant I should talk to, the chat was passed onto a supervisor. Unfortunately this proved useless too. I started with my initial request for a statement but once again this request was ignored and a variety of other questions were sent back my way.

I had another issue in that Adobe had charged VAT on both our accounts for one month, which shouldn't have happened as we're VAT registered so deal with it ourselves. So I attempted to change course and get this issue resolved, this took about 25 minutes to get to a point where the supervisor was able to give me a clear answer, to what I thought was a simple question. 'We have 2 accounts/CC subscriptions, both accounts were charged VAT n November, can get a refund?'

Finally at the end of the conversation I asked again, as I had still hadn't been given an answer to if we could get a statement and if not why not or who should we talk to? Surely as a customer if I request a statement I should be entitled to one? To clarify I checked in our billing area and there was no reference to a previous refund we had, so it's no good to us trying to settle our accounts when we don't have access to all the info. As a business owner if a client of ours asked for a statement of costs I would oblige, I cannot see a reason why this is an issue? I appreciate if I was told 'yes but it may take a few days, or a week or so to generate' then fine, I get it people are busy and it takes time to get to things.

Anyway, a fully frustrating experience where I felt like I was conversing with bots and not human beings.