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Participant
June 13, 2022
Question

Registration Creative Cloude impossible

  • June 13, 2022
  • 1 reply
  • 388 views

Hello together

 

I have a problem regarding the registration.

 

When I start Creative Cloud, this window comes up. It tells me: "Logged out. Sign in again to continue using Adobe apps. - Sign in."
When I click "sign in", it loads briefly, and then crashes again, landing me back on this screen (photo). When I go to "help" and click "sign in using your browser", exactly nothing happens.

How can I fix this?

We have already been able (with a lot of effort) to delete the applications like Photoshop, Illustrator, etc.

We have also reinstalled the Creative Cloud a few times.

This has been going on for months.

On my laptop it works without any problems, only on my computer it has problems.

 

I hope someone can help me.

 

Love greetings

 

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
June 13, 2022
Participant
June 15, 2022

Hello @kglad

 

Thank you for trying to help me. Unfortunately, I already tried that, and it didn't help. But after a long research, I finally found the solution. --> https://helpx.adobe.com/ch_de/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

kglad
Community Expert
Community Expert
June 16, 2022

thanks for the update.