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R
Ron157F
Inspiring
January 21, 2021
Answered

Reinstall Academic Licence after Windows clean reinstall

  • January 21, 2021
  • 1 reply
  • 385 views

Hi:

I recently had to do a clean reinstall of Windows 10 on my PC.  I am using both Photoshop Elements 2020 and Premiere Elements 2020 on that PC and have Academic licences for versions of both.  After reinstalling each, I was asked to enter the serial numbers - which I have.  However, the serial number seems not to be accepted as I keep getting sent back to the "enter the serial number screen".  Does anyone know how I can reinstall the serial number  so that the software will run under licence?

 

Thanks.

This topic has been closed for replies.
Correct answer John T Smith

Without posting numbers in a public forum, so you have 6 groups of 4 numbers with no letters?

 

Did you DE-activate before, to release your serial number activation count?

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 21, 2021

Without posting numbers in a public forum, so you have 6 groups of 4 numbers with no letters?

 

Did you DE-activate before, to release your serial number activation count?

R
Ron157FAuthor
Inspiring
January 21, 2021

Hi John:

Thanks for the quick reply.  I appreciate your interest and help.

Yes, that's the format of the serial numbers.  On my verification request, I have serial numbers for both the "Win" version and the "MLP" version.  The source DVDs are for the standalone "Win" versions of both Photoshop Elements and Premiere Elements.

Unfortunately, I did not have an opportunity to de-activate the software before I had to rebuild the PC.  Microsoft visited a BSOD experience on me like I have not seen before - in my almost 40 years of working with PCs.  Very frustrating.  However, not quite as frustrating as dealing with Adobe's insanely protective approaches to their software.  'Nuff said about that.

Can I log in to my Products listing in my Adobe account and de-activate the software for a single PC?  If so, I can easily do that.

I appreciate your help.

 

Thanks.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 21, 2021

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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