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Participant
January 3, 2017
Answered

Reinstall Creative Cloud Apps after Factory Reset

  • January 3, 2017
  • 1 reply
  • 1038 views

A few months ago, I purchased a year long subscription for all of Creative Cloud. Today I had to perform factory reset on my laptop. I would like to reinstall these apps on my system, but I cannot find a place to verify my existing subscription so that I can download everything for free (since I've already paid). Everything I've found just takes me to purchase a subscription or start a free trial.

Correct answer John T Smith

Download & Install instructions https://forums.adobe.com/thread/2003339 may help

-includes a way to go to a page to download Adobe programs if you don't have a disc or drive

-you will need to enter your original serial number during install for non-Cloud programs

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

-or kglad links in reply #1 here https://forums.adobe.com/thread/2241704 may help

-and http://prodesigntools.com/adobe-cc-2017-direct-download-links.html

-to download Lightroom https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 3, 2017

Download & Install instructions https://forums.adobe.com/thread/2003339 may help

-includes a way to go to a page to download Adobe programs if you don't have a disc or drive

-you will need to enter your original serial number during install for non-Cloud programs

-Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

-Membership questions and problems https://forums.adobe.com/thread/1146459

-or kglad links in reply #1 here https://forums.adobe.com/thread/2241704 may help

-and http://prodesigntools.com/adobe-cc-2017-direct-download-links.html

-to download Lightroom https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

Participant
February 8, 2024

Doesn't work.

Also UI experience  note, awful way to treat customers. If you received payment for the app don't send people round the block to access the service.

kglad
Community Expert
Community Expert
February 8, 2024

@defaultmo9xo7u2e8yc 

 

you're responding to an out-of-date (ie, old) thread.  also, these forums are user forums.

 

that said, what problem are you having?