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jaredandtara
jaredandtara
Participant
January 19, 2021
Question

Reinstall CS4

  • January 19, 2021
  • 1 reply
  • 153 views

Hello,

I am trying to reinstall CS4 Creative Suite for macOS and have been unable to deactivate it on my currently installed machine. It keeps saying it can not connect to Adobe. I have tried different DNS etc. to no avail. I have been told my current key may need a reset? 

 

Any help would be appreciated.

 

 

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 19, 2021

when you try to install it, what do you see?

 

if that's when you see the connection message, read this https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

if you see an excess activation count message, ask for an activation count reset from support.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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