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Participant
November 23, 2015
Question

Reinstall Lr after failed update on iPad?

  • November 23, 2015
  • 2 replies
  • 367 views

Several days ago, I got an App store notification that an update was available for Lightroom on my iPad. It had failed to auto-update. I tapped the update button, and I believe it started to download briefly but the button reverted to "update." After that, tapping the update button did nothing.

I decided to try re-installing Lr by deleting the app and then downloading it fresh. In App Store under "purchased", Adobe Photoshop Lightroom for iPad version 2.0.3 appears with a cloud icon. Tapping the cloud does nothing, even after powering the iPad down and restarting it.

At this point, Lightroom is gone from my iPad and it seems I have no way to get it back.

I’m having a miserable time of getting support on this. I entered a chat session with Adobe support over the weekend. After drilling down through a tedious tree of options and specifying that the problem was with Lr mobile, the chat agent eventually told me that he only supports Lr Desktop for Mac & Windows and that I should call the 800 support number, which is not open on the weekends. I called phone support this morning, and the tech had me recount the entire issue before telling me that he couldn’t help me and that I should post a question here.

Fingers crossed that I can get this resolved soon.

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2 replies

Govardhan.V
Participating Frequently
November 23, 2015

Did you checked with below link ? or searched for Lightroom Mobile via Apple store?

Adobe Photoshop Lightroom for iPhone on the App Store

FotoLouAuthor
Participant
November 23, 2015

Are you suggesting I try installing through iTunes?


Lightroom on iPhone and iPad are two different apps -- I'll see if I have any better luck grabbing the iPad app via iTunes.

Govardhan.V
Participating Frequently
November 23, 2015
khatwani
Adobe Employee
Adobe Employee
November 23, 2015

Moving this thread to : Creative Cloud Download & Install