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Jann Lipka
Jann Lipka
Inspiring
February 28, 2021
Question

reinstall of CS6 Suite - but serial number is revoked !

  • February 28, 2021
  • 2 replies
  • 579 views

For one project i need CS6 illustrator:
( i dont use it normally. - i use mostly PS and LR and Pr )

I have old  CS6 production Suite - when trying to reinstall it says 
My serial number is revoked - what a pity - I got the software directly 
from Adobe - And the number is clearly stated on my order history.

1000 % not fake / piracy .  

Getting in touch with support feels like a nightmare so any alternative advice ? 
The link to customer support leads to a page about software piracy ...
( not support ) 
kind of lame ...


This topic has been closed for replies.

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 28, 2021

Did you not deactivate your serial number on a previous computer?
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Jann Lipka
Jann LipkaAuthor
Inspiring
February 28, 2021

To be honest - a bit ridiculous situation - But  i will try call support - linked page is the same info I got before - stating my software is somehow pirated - It is not. One more link on th epage is just going rounds with info about software piracy .

There is no another solution suggested then calling support. 

I Use The serial number is on my Adobe acount page . 
I think I have deactivated the CS6 at least on one of my boxes.



T
Test Screen Name
Legend
February 28, 2021

 So did you purchase DIRECT from Adobe's web site? If not, who did you purchase from, and are they still in business?

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
February 28, 2021

Please take a look here: Invalid or revoked serial numbers (adobe.com)

 

If this doesn't help you have to contact the Adobe support. This is a public forum and not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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