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Participant
November 8, 2016
Answered

reinstall Photoshop CS6

  • November 8, 2016
  • 2 replies
  • 9945 views

My computer died. I am trying to reinstall Photoshop CS6 which I purchased and have the serial number. It does not show up on my list of items purchased. Where do I go to get it back????

This topic has been closed for replies.
Correct answer kglad

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

2 replies

eduardon31558725
Participant
December 31, 2016

Hello,

I updated my running system from Lion to Mac OsSierra and that was successful. Now, I am trying to reinstall Photoshop CS6 but it gives me this message: "we've encountered the following issues: Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect problem." I clicked the link but I wan't able to find solution. Any leads or help would be greatly appreciated!!

gener7
Community Expert
Community Expert
December 31, 2016

Right or Ctrl click on the installer and choose Open from the Context menu.

Does the installer work?

eduardon31558725
Participant
December 31, 2016

Macbook pro laptop. I tried but it didn't work

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 8, 2016

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

PNewt2Author
Participant
November 8, 2016

Thank you so much for your help! I was successful.

kglad
Community Expert
Community Expert
November 9, 2016

you're welcome.