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Known Participant
February 6, 2023
Question

Reinstall Photoshop Elements 2023 and Premiere Elements 2023

  • February 6, 2023
  • 1 reply
  • 3941 views

These 2 programs suddenly fail to load.  A message appears saying "Please reinstall or contact customer care". I have tried to reinstall but the process aborts after about one minute. 

 

I am using a PC running Windows 11.  What has gone wrong? 

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1 reply

kglad
Community Expert
Community Expert
February 6, 2023
Known Participant
February 6, 2023

Thank you. I am running Windows version 22H2.

I have followed the links you provided but to be honest I don't really understand what I am required to do to change the preferences.  I have followed the paths APPDATA\ROAMING\ etc etc but can't see any options to alter anything.  I'm a bit out of my depth I'm afraid

kglad
Community Expert
Community Expert
February 6, 2023

can you find the directories listed?  eg, for pse 2023 can you find

 

C:\Users\[your user name]\AppData\Roaming\Adobe\Photoshop Elements\2023\Editor