Reinstall Photoshop Elements 2023 and Premiere Elements 2023

Forum|Forum|3 years ago
February 6, 2023
1 reply
3941 views

These 2 programs suddenly fail to load. A message appears saying "Please reinstall or contact customer care". I have tried to reinstall but the process aborts after about one minute.

I am using a PC running Windows 11. What has gone wrong?

Installation

This topic has been closed for replies.

kglad

Community Expert

your preferences could have been corrupted or your version of win 11 is not compatible. is win 11 version 21H2?

if so, reset your preferences

photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html, http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_preferences_file.htm

premiere elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

G

Graham5ED5Author

Known Participant

Thank you. I am running Windows version 22H2.

I have followed the links you provided but to be honest I don't really understand what I am required to do to change the preferences. I have followed the paths APPDATA\ROAMING\ etc etc but can't see any options to alter anything. I'm a bit out of my depth I'm afraid

kglad

Community Expert

can you find the directories listed? eg, for pse 2023 can you find

C:\Users\[your user name]\AppData\Roaming\Adobe\Photoshop Elements\2023\Editor

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