Reinstall Photoshop Elements 9 After Windows Crash

Forum|Forum|8 years ago
February 20, 2018
5 replies
1300 views

Fortunately I was able to save data; but after a crash about two weeks ago I had to reinstall Windows 7 64-Bit. I was not doing anything unusual at the time, just doing one Microsoft "important" update after which I ran my antivirus. I have to reinstall my applications. Photoshop Elements 9 reinstalled fine; but it will not install the available updates of which there are two. The program is probably in the same state it was when I bought it. Anyway, I did not have this problem before the crash. Then, at this time my system is now quirky. On another site I could neither login nor send webmail. What could be wrong with my installation?

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Correct answer kglad

update by downloading the files directly and then applying them: http://www.adobe.com/downloads/updates/

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troothtellerAuthor

Known Participant

I should also add that there was no supplemental log.

Jeffrey_A_Wright

Legend

Troothteller, I am sorry but there are no applicable errors in the log. Is Photoshop Elements 9 functional? What feature are you missing by not applying the update?

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troothtellerAuthor

Known Participant

Since posting last I edited a couple of image files, an event flier and a photo. Though I have not figured out how to edit the boarder around a person's photo so it aligns with the contour of his face, I did not have much trouble. The updater appeared several times since. I just tried it again; and I am still getting "There was an error downloading this update. Please quit and try again later." Now that a day has passed I went to the download site that someone provided at the beginning of this thread. The 9.0.3 Elements update applied successfully. Camera Raw 6.5 just completed even though I have no camera to sync with it. I will now open the program to see what happens. The updater says, "Applications are up to date." These emails open up in SeaMonkey, both a default email client and a browser. I used Firefox for this task. The updater within the program shows the same message. So, after all these weeks I finally have the updates downloaded and installed. Thanks to all in this forum.Reinstall Photoshop Elements 9 After Windows Crash

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troothtellerAuthor

Known Participant

I unzipped the Main Installation Log. It looks too long to post here; but there was no occurrence of the word "fatal." Here are the occurrences of the word "error":

Property(S): ErrorDialog = SetupError

Four occurrences of the SetupError (my comment).

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troothtellerAuthor

Known Participant

Participants, forgive me for neglecting to respond to this forum. The store that did the Windows 7 reinstallation did a hack job where much does not work, probably desiring that I get a new computer. You know how Mozilla programs all have Profiles? Well, those files behave as though they are corrupted; so I have to go directly to sites where I have accounts and access my email that way, like my ISP. My Nero programs show possible corruption too. I just located the PDapp log for starters. Here it is:

3/9/2018 02:00:01 [INFO] AAMUpdatesNotifier - Build Version - 1.5.86.0

3/9/2018 02:00:01 [INFO] AAMUpdatesNotifier - Logging Level verbosity Set to 4

3/9/2018 02:00:01 [INFO] Utilities - File does not exist

3/9/2018 02:00:03 [INFO] AAMUpdatesNotifier - CFU .... StatusCode(21) ErrorCode(0)

3/9/2018 02:00:03 [INFO] AAMUpdatesNotifier - inside getUpdates

3/9/2018 02:00:03 [INFO] AAMUpdatesNotifier - All updates count 2

3/9/2018 02:00:03 [INFO] AAMUpdatesNotifier - All enabled updates count 2

3/9/2018 02:00:03 [INFO] AAMUpdatesNotifier - All filtered application count to display 0

3/9/2018 02:00:03 [INFO] AAMUpdatesNotifier - WindowHandle :2294022 Thread (7532 )Recieved MESSAGE .:1

3/9/2018 09:53:09 [INFO] AAMUpdatesNotifier - WindowHandle :2294022 Thread (7532 )Recieved MESSAGE .:0

3/9/2018 09:53:10 [INFO] AAMUpdatesNotifier - WindowHandle :1049598 Thread (7532 )Recieved MESSAGE .:0

3/9/2018 09:53:15 [INFO] AAMUpdatesNotifier - WindowHandle :2294022 Thread (7532 )Recieved MESSAGE .:0

3/9/2018 09:53:15 [INFO] AAMUpdatesNotifier - WindowHandle :1049598 Thread (7532 )Recieved MESSAGE .:0

Jeffrey_A_Wright

Legend

Troothteller, do you receive any specific errors when applying the Photoshop Elements 9 on Windows 7? I know facing these errors can be difficult. Which specific update are you attempting to apply?

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troothtellerAuthor

Known Participant

The link did not work. My browser does not show that they downloaded. The updates are Elements 9.0.3 and Camera Raw 6.5. There is the error message for each one, "There was an error installing this update. Please quit and try again. Forgive me for taking too long to respond. Reconfiguring my network hardware is taking up much time.