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dlok
Participant
January 5, 2015
Question

Reinstallation after crash

  • January 5, 2015
  • 1 reply
  • 180 views

Hello,

I bought for 1 year a new Dell PC for my father and mother.

Adobe Photoshop Elements 11 was on the maschine, but without Recovery-CD or Download possibility.

After a crash from Windows 8 by updating to 8.1, I was unable to restore the PC and had to install it from 0.

I foud all, except the Photoshop and Dell support said me to contact Adobe, where the license should be archived. I haven't a licens number ... only PC Nr from Dell, purchasing bill and e-mail used to buy the PC.

How and where should I find help ?

Thank You for Your help (and sorry for my poor English)

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 5, 2015

    https://smartsource.dell.com/

    D
    dlokAuthor
    Participant
    January 5, 2015

    Thank You very much for Your quick answer,

    I tried this, but only have the other programms :

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 5, 2015

    i'm not sure anyone (other than dell) can help you.  typically they have a restore partition on your computer that allows you to restore you computer to the state it was in when dell shipped it to you.

    you can try adobe support, but i would expect them to re-direct you to dell.  contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

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