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Participant
January 8, 2023
Question

Réinstallation de Adobe photoshop éléments 11

  • January 8, 2023
  • 2 replies
  • 656 views

Bonjour, mon PC a été récemment réinitialisé. Je voudrais réinstaller mon photoshop qui au départ avait été téléchargé. J'ai un code à 24 chiffres et un code commande. Quand je rentre le code de 24 chiffres j'obtiens la réponse "code déjà utilisé". Que faire  ?

 

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2 replies

John T Smith
Community Expert
Community Expert
January 8, 2023

Also, you MAY need to have your serial number activation count reset by Adobe

 

When you can't properly deactivate a serial number
(this is the ONLY support Adobe still offers for old programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

kglad
Community Expert
Community Expert
January 8, 2023

you need to use the serial number that you received after entering your codes.

 

if you registered your pse11 with adobe, you may be able to recover that serial number from the account you used when registering, https://account.adobe.com