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Anonymous
March 1, 2013
Answered

Reinstalling Acrobat 9.5

  • March 1, 2013
  • 2 replies
  • 503 views

I have Acrobat 9.5, and I am getting the "Licensing not working" error.  I have dowloaded the license recovery software, and run it several times, but it is still not working.  It tells me to uninstall and reinstall the product, but I don't have the serial number any more.  How do I proceed?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Which operating system are you using RB Johnson?  Assuming it is Windows I would recommend reviewing Error "Licensing has stopped working" | Windows - http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html.  There are additional solutions to implement besides the Licensing Service Update tool.

    2 replies

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    March 1, 2013

    Which operating system are you using RB Johnson?  Assuming it is Windows I would recommend reviewing Error "Licensing has stopped working" | Windows - http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html.  There are additional solutions to implement besides the Licensing Service Update tool.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 1, 2013

    retrieve your serial number: http://helpx.adobe.com/x-productkb/global/find-serial-number.html

    then uninstall.

    then run the cleaner:  http://labs.adobe.com/downloads/acrobatcleaner.html

    then re-install.

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