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sue_kheongl31376565
Participant
September 15, 2016
Answered

Reinstalling Acrobat X Pro in CS 6

  • September 15, 2016
  • 2 replies
  • 687 views

I am trying to reinstall CS6 on a new computer.  Acrobat X Pro is the only app that fails to install.

From the installation log:

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

ERROR: Error 1935.An error occurred during the installation of assembly component {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}. HRESULT: 0x800736B3.

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1935.An error occurred during the installation of assembly component {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}. HRESULT: 0x800736B3.

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Acrobat Professional: Install failed

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

[    2220] Thu Sep 15 15:49:03 2016  INFO

Exit Code: 6 - Silent workflow completed with errors.

Please see specific errors and warnings for troubleshooting. For example, ERROR: DW050 ...

Any suggestion how to resolve this?

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

    Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 15, 2016

    Windows 10?

    When you ask a question you need to provide some basic information

    -Forum quick start https://forums.adobe.com/docs/DOC-5601

    An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

    -http://www.tenforums.com/tutorials/15523-compatibility-mode-settings-apps-change-windows-10-a.html

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    September 15, 2016

    Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

    Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

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