Reinstalling an old version onto a new laptop

Forum|Forum|6 years ago
December 17, 2019
4 replies
529 views

I have a really old version of Elements (7) which I am trying to install onto a new laptop, but it is saying the serial number is invalid. I have the original packaging. I have tried online help & they have referred me here. Any suggestions please?

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Correct answer BAYSIDEMODEL

Thanks everyone, but I have managed to get hold of Adobe & they have advised that Photoshop Elements 7 is too old and no longer available and supported with Windows 10 64 Bit And Secondly Photoshop Elements 7 servers have been shut down.

So - it looks like I'll just have to go ahead & upgrade

thanks so much

B

BAYSIDEMODELAuthorCorrect answer

Participant

Thanks everyone, but I have managed to get hold of Adobe & they have advised that Photoshop Elements 7 is too old and no longer available and supported with Windows 10 64 Bit And Secondly Photoshop Elements 7 servers have been shut down.

So - it looks like I'll just have to go ahead & upgrade

thanks so much

John T Smith

Community Expert

You may buy an external drive on Amazon for about $20

LinSims

Community Expert

Contact support again, and if they tell you to come here, insist on speaking with a supervisor.

This is a public forum, not Adobe support. Users here can't provide support for account, subscription, or billing issues..

Click the following to contact Adobe customer support staff for help: .

https://helpx.adobe.com/contact/support.html.

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. .

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

As an alternative, you can go to your account page (https://account.adobe.com/) and scroll down to Contact Adobe under Helpful resources. Once you click that, a panel is displayed with the most common needs, and a phone number is also provided.