Reinstalling and activation on new disk after computer crash

Forum|Forum|9 years ago
April 1, 2016
2 replies
422 views

My computer crashed. A new and larger disk was installed and the old disk (the one lightroom was in) have been erased and reformated.

I have installed Lightroom on my new disk and wen starting it I get a message stating that "the serial number...... is already on use by the maximum allowed computers. You need to deacticate another computer..." I press 'continue' i.e. I have already deacticated...but I get same message again.

The current installation does not change the number of installations a all so what should I do?

This topic has been closed for replies.

Correct answer John T Smith

There are 2 versions of Lighroom... you may buy one with a serial number or as part of a Cloud subscription

The message you posted indicates that you have the serial number version, and since it appears that you did not deactivate, do as kglad directed

S

Shafiq22574785sy4n

Participant

I just want to activate my software after to fix my crashed hard drive

kglad

Community Expert

assuming this is not a creative cloud question, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html and request an activation count reset.

[moved from Creative Cloud Download & Install to Downloading, Installing, Setting Up]