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defaultg8evnlni6ael
Participant
July 11, 2021
Question

reinstalling but blocked for having it open elsewhere.

  • July 11, 2021
  • 3 replies
  • 367 views

Hi, i need help before i go mad.  My last two installations of elements were on hard drives which have now be written off. I had another installation on a very old computer which I have now uninstalled.  BUT I can not  use it on my new (borrowed) machine. It says I have too many other applications open. I cannot close them as the hard disks blew up twice (getting some of my money back as obviously faulty ).

It is impossible to talk to anyone real at Adobe and I am not tec savvy. (old person).

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3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 11, 2021

Hi @defaultg8evnlni6ael,

I wouldn't pay attention to what @Branta said.  It's irrelevant to your particular situation.

  • Which version of PS Elements?
  • Which operating system do you have right now?
  • Do you have the original installation disks for PS Elements that you received at purchase?
  • Keeping in mind that modern computers don't always support older software, does your current computer meet the system requirements to run your version of PS Elements?  See link below.

https://helpx.adobe.com/photoshop-elements/system-requirements/older-versions.html

 

Nancy O'Shea— Product User & Community Expert
    B
    Branta
    Participating Frequently
    July 12, 2021
    quote

    I wouldn't pay attention to what @Branta said.

     

    That's doubtless great advice !  Thanks at least for the link to the page where my product registrations are shown, and I think I now also learned how to navigate there by myself from a regular login.  Got a warm feeling seeing a "download" button alongside my products there (I still have the install discs but was considering buying the 2021 editions in download form).

    But no way will Adobe allow me to "deactivate" Elements 11 at my old PC, and though it's working fine at my new PC I've no idea if I'm just on a free trial period ?  "Product Registration...", "Deactivate..." and "Updates..." are all greyed out, but they haven't always been as I've applied updates and had a failed attempt at registration ("Password too long", I guess the rules changed in the intervening 9 years !).

    T
    Test Screen Name
    Legend
    July 12, 2021

    "But no way will Adobe allow me to "deactivate" Elements 11 at my old PC," Yes. That's correct. You cannot do this yourself, only Adobe could do it.  DO  NOT BELIEVE ANYONE WHO CONTACTS YOU CLAIMING TO BE FROM ADOBE !!!

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 11, 2021

    Please go to Adobe Customer Service (make sure to sign into your Adobe account first) and only ask to have your activations reset:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

      D
      defaultg8evnlni6aelAuthor
      Participant
      July 11, 2021
      Thank you I will try tomorrow when it’s working hours. I did find a tel no for something but no one there today.

      Sent from my iPad
      B
      Branta
      Participating Frequently
      July 11, 2021

      I'm also an old person but happen to be tech savvy.  Sorry to tell you that avoiding madness is not an option with Adobe.  Great software but near-insurmountable barriers to installation and especially registration.  Apparently if you log into your Adobe account there is a way there to "deactivate" versions running (or not !) on old computers.  Didn't work for me, absolutely no reference in my Adobe account to the fact that I have a paid-for version of Elements 11, but if yours is later (you don't say what version you have) I suppose it might work for you.

      T
      Test Screen Name
      Legend
      July 11, 2021

      Branta, "Apparently if you log into your Adobe account there is a way there to "deactivate" versions running (or not !) on old computers. " There is for subscription apps, Creative Cloud. There is NOT for perpetual license apps such as Creative Suite or Photoshop Elements,

       

      "Didn't work for me, absolutely no reference in my Adobe account to the fact that I have a paid-for version of Elements 11" It should show in your account. Suggests you did not register it. I recommend you register it, it can help to protect your interests and keep it running for more years. Or not.

      B
      Branta
      Participating Frequently
      July 11, 2021

      "Suggests you did not register it".

       

      If I hadn't registered it then I wouldn't have an Adobe account !

      And I don't need to look hard to see I'm not the only one who can't see older products on my Adobe login.  But I admit I have no idea where I would look for it as the Adobe portal seems to be all about cloud products on 2021.

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