Reinstalling CC 2019 Suite

Forum|Forum|7 years ago
March 7, 2019
3 replies
2416 views

Is there a straightforward way to selectively reinstall the CC 2019 Suite? Or is the only way to remove and reinstall each app in turn?

I have just uninstalled CS6 which was installed concurrently. In so doing, I now get a series of CS6ServiceManager.exe error messages, so I'm making the assumption that reinstalling CC 2019 will solve the issue..

Thanks.

Creative Cloud

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

To add to Kglad's response, the CC Cleaner Tool referenced in message #1 is only designed to work in conjunction with the application uninstallers. It is not a replacement for the uninstaller and should only be run after all applications have been removed by following the process listed in Uninstall or remove Creative Cloud apps as referenced by Kglad in message #3 of this discussion.

Jon-M-Spear there are automated methods of removing and updating Adobe CC applications for Creative Cloud for Team and Enterprise membership. Both memberships support a variety of deployment methods.

If you do have an individual Creative Cloud membership, Jon-M-Spear, then I would strongly recommend you invest the time to run each applications uninstaller individually.

N

Nederoski

Participating Frequently

I need help with this too. I work in Education and have the Creative Cloud Suite on 20 student computers. For some reason on 14 of them everything runs fine, but on 6 of them After Effects, Audition and other programs are saying they are not licensed. How do I update the across all computers while making sure the students who's programs do work don't lose everything they're working on?

B i r n o u

Legend

First of all, don't worry, none of your students will lose anything..... applications are one thing, projects and source files are something else.

so you can lose, corrupt, uninstall, any applications... and always preserve your files and folders.

I would suspect a problem with the CC desktop or a keychain.

maybe you could try to leave the CC desktop application , reboot your computer, and then reconnect to the account....

also make sure that CC desktop is up to date

kglad

Community Expert

do it fully the first time and you decrease the chances of problems:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Jeffrey_A_Wright

Correct answer

Community Manager

To add to Kglad's response, the CC Cleaner Tool referenced in message #1 is only designed to work in conjunction with the application uninstallers. It is not a replacement for the uninstaller and should only be run after all applications have been removed by following the process listed in Uninstall or remove Creative Cloud apps as referenced by Kglad in message #3 of this discussion.

Jon-M-Spear there are automated methods of removing and updating Adobe CC applications for Creative Cloud for Team and Enterprise membership. Both memberships support a variety of deployment methods.

If you do have an individual Creative Cloud membership, Jon-M-Spear, then I would strongly recommend you invest the time to run each applications uninstaller individually.