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cherrind
cherrind
Participant
November 24, 2014
Question

Reinstalling CS3 and CS5 to new laptop

  • November 24, 2014
  • 1 reply
  • 116 views

I currently loaded CS3 and CS5 to my new laptop successfully, but when I try and load any CS3 product i.e. Photoshop, DreamWeaver, etc. it asks me to do an "upgrade check" and asks for the current product serial number (which I have) and the serial number of the previous version that I'm upgrading from (which I don't have and don't recall ever having). I've gone online to my Adobe ID profile and products that are registered and it only shows my CS5 serial number. How can I get past this step in the "upgrade check" screen so I can access my CS3 products?

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    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 25, 2014

    Cherrind you will need to locate the qualifying serial number which will allow you to install CS3.  If the previous registered serial number is not available under your current account then please contact our support team directly at Contact Customer Care.  Please be prepared to provide alternate e-mail addresses and phone numbers which the qualifying software title is registered under.

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