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Participant
April 24, 2014
Question

reinstalling CS5

  • April 24, 2014
  • 2 replies
  • 122 views

I am trying to re-install CS5 but I am asked to identify my version as one of several titles which make no sense to me.  Now what?

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    2 replies

    John Waller
    Community Expert
    Community Expert
    April 24, 2014

    Sounds like you've entered an upgrade serial number for CS5.

    If the message says something like "please select a previous qualifying version" then you need to enter a serial number for either CS2, CS3 or CS4 to complete the installation.

    kglad
    Community Expert
    Community Expert
    April 24, 2014

    are you using an upgrade installation file that's looking for the version from which you're upgrading?