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raymondy72758293
Participant
December 18, 2017
Answered

Reinstalling Element 14

  • December 18, 2017
  • 2 replies
  • 5423 views

I have Elements 14 on my 64 bit Mac desktop and would like to put it on my 64 bit Mac laptop. I purchased it in June 2016 and I have a record of the license key etc. When I go to the download page I am told that 'Access is Denied'. How can I get the download.  I aim assuming that I am allowed to place this software on my two personal machine.

Ray

    This topic has been closed for replies.
    Correct answer raymondy72758293

    I would recommend you to try it in a different browser or machine please. Meanwhile we are looking in to the issue with the first link I have shared.


    Bani, I managed to Download from the History Tag using Google Chrome on my desktop - thanks. Somewhat sad that a piece of software intended for a Mac can't be downloaded with Safari - oh well. So thanks for all the help

    2 replies

    raymondy72758293
    Participant
    December 18, 2017

    Hi Bani, Thanks for the quick reply. When I follow your link I get

    Access Denied

    You don't have permission to access "http://trials3.adobe.com/AdobeProducts/PSE/14/osx10/PhotoshopElements_14_WWEFDJ.dmg" on this server.

    Reference #18.b5d13017.1513610506.38442fa7

    Can Adobe please check this out and let me know when this is fixed - thanks

    Bani Verma
    Legend
    December 18, 2017

    Please give me sometime to get this checked and will get back to you in sometime.

    Bani Verma
    Legend
    December 18, 2017

    Hi Ray,

    Sorry that you are having trouble downloading your Elements 14 product. Could you please confirm if you are using the below links to do so?

    Download Photoshop Elements | 2018, 15, and 14

    Download Adobe Premiere Elements 2018, 15, 14, 13, 12, 11, 10

    If not, then try downloading it from these links and share the results.

    Participant
    December 18, 2017

    I am having the same problem. I just purchased a new PC and have found my serial number for PSE 14 under my account, but when I go to the download page link from above, I get the same "don't have permission to access the server" error when I try to download the 64-bit version for Windows. (or the 32-bit for that matter)

    Please advise.

    Thank you.