Reinstalling Illustrator cs6 and Photoshop cs5 to another computer

Question

Hi, I upgraded my old imac to a new one. I bought a new Mac and i failed to uninstall the Photoshop cs5 and illustrator cs6 from my old imac. While am installing the software to my new imac, the screen prompted that i already installed the software and i need to uninstall it to the previous computer in order to reinstall it to a new one, however i already delete all the files from my oldmac and failed to uninstall it. I contacted their 800 number but failed to connect and i tried to chat with Adobe and an error accured. I am from Philipppines, is there another number to call to?

Your help will be appreciated.

Thanks in advance.

Ryan

JairajMike · Accepted Answer

Hi Ryan,

You must be getting the error as "Too many activations". It is always advised to deactivate the software before uninstalling any Adobe product.

However, you need to contact Adobe Support to have the activation count to be reset. Below are the contact details for Asia Pacific:

http://www.adobe.com/au/support/techsupport/contact.html

If they are offline, then try to contact over chat on a different browser since you faced some issue previously to connect to chat.

Regards,

Jairaj

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