Skip to main content
A
Anonymous
June 15, 2020
Question

Reinstalling my Creative Cloud Apps

  • June 15, 2020
  • 1 reply
  • 184 views

My subscription for the Student CC was expired so I went ahead and renewed it for another month. but when trying to download it, it keeps saying I need to buy it again. And I tried to log out and log back in and deleted the app and reintalled it but its still not working. Can anyone help me figure out what to do?

    This topic has been closed for replies.

    1 reply

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    June 15, 2020

    Hi,

     

    Please try the steps given in the following link

    https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    If it still does not work, then contact support. Click on the following link
    https://helpx.adobe.com/contact.html
    Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
    Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    -Manan

    -Manan
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices