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Nina_MV
Participant
May 10, 2022
Answered

Remboursement

  • May 10, 2022
  • 2 replies
  • 1026 views

Bonjour,

 

Il y a peut-être 4 mois de ça, je voulais annuler mon abonnement Adobe mais ne trouvais pas où le faire. J'ai donc changé de moyen de paiement sur Paypal, en entrant une carte bancaire désactivée à la place de ma carte fonctionnelle, ainsi que désactivé le paiement sur Paypal.

Tout allait bien mais en regardant mes relevés tout à l'heure, j'ai découvert que je continuais à être débitée sur mon compte via Paypal, alors que je ne j'avais bel et bien sélectionné une autre carte, désactivé le paiement, et que je n'utilise plus Adobe depuis au moins janvier 2022.

J'aimerais donc être remboursée de quatre paiements de 29.99€, puisque je n'aurais pas du être débitée.

 

Bonne journée,

Nina.

    This topic has been closed for replies.
    Correct answer Kanikas

    Hi Nina, 

     

    I understand that you have billing issues related to your account, however, we will not be able to resolve it here on the user community. 

    Kindly get in touch with our support for help: https://helpx.adobe.com/in/contact.html

     

    Hope this helps! 

     

    Thanks 

    Kanika

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 10, 2022

    Refusing to pay does NOT cancel your account

     

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
    -and this https://prodesigntools.com/guide-to-change-cancel-creative-cloud.html
    -do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
    --this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
    -or have Adobe support cancel your subscription using the "autoOpen" Chat link below

     

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    N
    Nina_MVAuthor
    Participant
    May 13, 2022

    Hello,

     

    Thanks for your answers, but even with all of your links I cannot find where to write a ticket support. The links just send me to a help home page, suggesting this forum and several pointless pages on how to do x and y. 

     

    I've finally been able to cancel my subscription thanks to your help, but this huge fee is simply disgusting. Why do they do that?? It's literaly a hostage taking situation.
    As a student, losing almost 200€ because of this lack of transparency in subscription cancelling is just appalling. The only reason I do that is because my computers are too old and now unable to launch any Adobe software without crashing.

    So I'm forced to stop a subscription because I can't buy a good PC; forced to spend a whole day searching where to do it in vain; forced to come up with my own way of stopping it (by cutting the payment source, which in the end did nothing); and now this... I'm forced to pay my way out of this plan that I didn't want to leave in the first place.


    This is my first time truly meaning these words but I'd rather d!e than get another plan here. This is genuine madness. I know you people have nothing to do with this but this whole situation is very distressing to me. I just don't have the words.

     

    Regards,

    Nina.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    May 13, 2022

    Hi @Nina_MV,

     

    FYI: the subscription plan is for a year. So, you promised to pay for a year subscription fees for being able to use the program. Adobe lets you cancel early, but this will trigger an early termination fee of half of the remaining due. There is also a subscription on the month, that can be cancelled anytime without a fee, but that one is more expensive. So, what people do is taking the cheap subscription and complaining when they cancel early.

     

    Also, it is critical before buying a plan to check if the computers you have support that plan. If they don't, do not buy.

     

    quote

    Thanks for your answers, but even with all of your links I cannot find where to write a ticket support. The links just send me to a help home page, suggesting this forum and several pointless pages on how to do x and y. 

     

    I've finally been able to cancel my subscription thanks to your help, but this huge fee is simply disgusting. Why do they do that?? It's literaly a hostage taking situation.
    As a student, losing almost 200€ because of this lack of transparency in subscription cancelling is just appalling. The only reason I do that is because my computers are too old and now unable to launch any Adobe software without crashing.


    By @Nina_MV

     

    Contact Adobe customer support on this and look if there is an option to get a refund.

     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. (See also what @John T Smith wrote. His link is the same as mine and it opens IMMEDIATLY the chat).
    Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    ABAMBO | Hard- and Software Engineer | Photographer
    Kanikas
    Community Manager
    KanikasCommunity ManagerCorrect answer
    Community Manager
    May 10, 2022

    Hi Nina, 

     

    I understand that you have billing issues related to your account, however, we will not be able to resolve it here on the user community. 

    Kindly get in touch with our support for help: https://helpx.adobe.com/in/contact.html

     

    Hope this helps! 

     

    Thanks 

    Kanika

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