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T
tanjad9581525
Participant
August 7, 2016
Answered

remove Licence for a pc thats no more available? / Lizenzen für alte, kaputte Rechner entfernen

  • August 7, 2016
  • 2 replies
  • 315 views

Wie kann ich die Lizenzeinträge entfernen, wenn ich keinen Zugriff mehr auf den alten Rechner habe?

Alles was ich habe ist die Lizenznummer.

How can i remove Licence for a pc thats no more available?

All I have is the Licence Number.

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Contact Adobe Support thru chat and ask them to reset your activations.  They are available weekdays.

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    2 replies

    Ned Murphy
    Ned Murphy
    Legend
    August 7, 2016

    That is your only option so you will have to try to work it out somehow.  I am guessing your work hours might not coincide with Adobe's so you should at least try, otherwise you will not be able to get it done.

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    August 7, 2016

    Contact Adobe Support thru chat and ask them to reset your activations.  They are available weekdays.

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    T
    tanjad9581525Author
    Participant
    August 7, 2016

    "Contact Adobe Support thru chat and ask them to reset your activations. They are available weekdays."

    -> Thanks a lot, but... I found that "solution" by my self. The only problem is. Im working from 8 to 5. So i can't contact the support at that time

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