Skip to main content
Participant
December 30, 2013
Answered

Remowed the trial - Can't download my new licens!! CC says it is updated!!

  • December 30, 2013
  • 1 reply
  • 161 views

Hi there...

For 34 days ago I installed a trial of the Adobe Muse - after 30 days I removed the trial.

To day I have purchased the program, but when I got the message, that I could go to the CC to download the program, I was informed at the CC, that my program was updated! But - the program - the trial - has been removed from my mac, so there is no program! But because of the "it is updated" message, I can't get my program!! And I can't find any where to delete the message in CC.

What to do!?

...and by the way: happy new year!

Sincerely

Tommy

This topic has been closed for replies.
Correct answer Mylenium

Run the Creative Cloud Cleaner Tool and try again.

Mylenium

1 reply

Mylenium
MyleniumCorrect answer
Legend
December 30, 2013

Run the Creative Cloud Cleaner Tool and try again.

Mylenium