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T
TARDIS Pete
Participant
May 24, 2013
Question

renew activation error behind corporate firewall and proxy

  • May 24, 2013
  • 1 reply
  • 695 views

Hi all,

I have come to the end of my first month for CC subscription and have been getting the following popup saying that my subscription (to CC) has expired and unable to connect to the internet.

I have followed all the step by step instructions at http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html with no success.

My computer is on the corporate network and has both a local firewall and a corporate firewall and proxy. According to our IT HelpDesk, the local firewall is not the issue, and they suggested asking here in the Adobe Forums for advice on how to make this work.

I also tried clicking the Subscription Manager link in the popup, but it doesn't take me to any page where I can activate the CC applications. Is there a way to manually activate them? I will have access stopped by Monday and I need continued use of the applications.

Any help would be appreciated.

cheers, Pete

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
May 24, 2013

Cotton_Pete please point your I.T. department to the Adobe Creative Cloud Service Access Documentation for IT section at    http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.  They can find documentation which will allow your I.T. department to properly configure your network for Adobe subscription and perpetual products.

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