Renew my subscription?

Forum|Forum|4 years ago
October 16, 2021
3 replies
173 views

I get this message when I start PS. I'm on the monthly photography plan. My payment isn't due to the end of the month. I'm on Windows 7 Ultimate. Also it says I cannot connect to Adobe server. I've read this may be a security error? and I should update Windows? I do not want to update to Windows 10. I've read that maybe I am a victim of fraud? and I should call 866 493 4991?

Can someone please help? There is nothing more frustrating when you are trying to finish a project.

Thank you.

-Joseph

This topic has been closed for replies.

Nancy OShea

Community Expert

I do not want to update to Windows 10.

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In addition to the solutions already provided, please note that MS has recently released a new OS called Win 11. And Win7 support ended in Jan 2020. Like it or not, Win7 is not a good long term solution anymore for a lot of security reasons.

https://support.microsoft.com/en-us/windows/windows-7-support-ended-on-january-14-2020-b75d4580-2cc7-895a-2c9c-1466d9a53962

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-on Windows be sure to do the EASYFIX.MSI in step 2

Jeffrey_A_Wright

Community Manager

Josephy, sorry, the Windows 7 computer is no longer able to connect to our servers. The most likely cause is Transport Layer Security 1.2 not being enabled. Please see https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html for steps you can take to correct this misconfiguration.

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