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J
jbursky
Participating Frequently
November 4, 2012
Answered

Renew your subscription keeps popping up even though Adobe received my last payment on November 1?

  • November 4, 2012
  • 17 replies
  • 37107 views

I started up Photoshop CS6 today and immediately received a popup window from Adobe entitled "Renew your subscription".  I have Creative Cloud 6 purchased at the end of August and my last payment was received by Adobe on November 1.  I went to the Subscription Manager and Adobe automatically downloaded the update for Adobe Application Manager.  I tried to start Photoshop again and received the popup window again.  My account is uptodate and it indicates that the applications I have on my desktop are correct.  I need to get back to work pronto.  HELP!

    This topic has been closed for replies.
    Correct answer emptystacks

    For anyone having this issue, this help article worked for me: "Renew your subscription" message when you launch an Adobe Creative Cloud application

    17 replies

    Show previous replies
    Bert Peerboom
    Bert Peerboom
    Participant
    January 17, 2015

    Yes I have se my question about this topic

    B
    BADRAT
    Participant
    January 9, 2014

    i had also been plagued by this aweful creative cloud subscription issue.  in desperation i signed out of the creative cloud menubar item (settings/preferences/account/signout). i then relaunched the app i needed, it asked me to sign in through the pesky subscription popup, i then WORKED! seems like a good temporary fix until adobe solves this..

    good luck!

    J
    Adobe Employee
    Jain__Priyank
    Adobe Employee
    January 10, 2014

    Hi Badrat,

    Can you please mail logs mentioned on http://helpx.adobe.com/creative-cloud/kb/launch-log-files-location-ccm.html to priyjain [at] adobe [dot] com. This would help us in investigating this issue further.

    C
    comm.press.
    Participant
    May 7, 2013

    I keep getting the same thing! Frustrating, It is working on another computer in the shop but not on the other, tried all the stuff they are saying to do in this thread but to no avail. Any help  would be great!

    C
    craig---1972
    Participating Frequently
    April 4, 2013

    Only after about 30 minutes of freaking out and researching,  I tried clicking the "Try Again" button (in the pesky Renew Subsciption Window). Sounds crazy but it worked. Try again buttons never work!

    D
    davishaynes
    Known Participant
    March 10, 2013

    Same issue here. Just paid on March 4, 2013. Keep getting register and edit account information popup.

    Kirsten Harris
    Community Manager
    Kirsten HarrisCommunity Manager
    Community Manager
    November 27, 2012

    I apologize for the problems. We have now identified the root cause for the expired subscription message and are fixing it. Expect to have the sign in working by US West Coast morning hours on Tuesday, 27th.

    M
    moebailey
    Participant
    February 28, 2013

    So what WAS the root cause?  I am having the exact same issue. 

    P
    Paul Cooper
    Participant
    March 8, 2013

    I am getting the same issue when opening Illustrator, would really appreciate a response!

    R
    RENDERShop
    Participant
    November 6, 2012

    I am Dealing with the same issue. Need to get back to work. Have you checked these. No help for me. maybe you. please keep me posted.

    http://forums.adobe.com/message/4573212#4573212

    http://forums.adobe.com/message/4782165#4782165

    J
    jburskyAuthor
    Participating Frequently
    November 6, 2012

    The problem began for me on Sunday afternoon. I went through the procedures on the popup with obviously no success, shut down and restarted my computer with no effect, and then became resigned to the fact that I probably was not going to get any work done until after I could speak with someone at Adobe on Monday but occasionally attempted to start one of the applications. At about 7:00 Sunday evening, I tried to start Photoshop and it came right up along with the other applications.

    My personal feeling is that the problem had to be on Adobe's side. After two months of working with Creative Cloud with no incidents, I suddenly couldn't get into any apps and nothing had changed in my environment and then for the apps to start up without any changes on my part leads me to believe that Adobe was doing something. I haven't had any more issues for over 24 hours and I'm constantly using the apps around the clock.

    Sent from my iPad

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