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Participant
October 29, 2017
Answered

Renewal

  • October 29, 2017
  • 2 replies
  • 245 views

I bought Adobe After Effects 1 month ago, I didn't know it would reoccur, now when i click " Manage Plan " it just goes to a blank screen?

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Correct answer Kanikas

Hi LilChapo,

As I understand that you wanted the application just for one month, and it charged you again for the 2nd month.

You may cancel the subscription here: Cancel your Creative Cloud membership

Please see the subscription terms here: Legal subscription terms | Adobe

Hope this helps!

Feel free to update the thread for more questions.

Thanks

Kanika

2 replies

Kanikas
KanikasCorrect answer
Legend
November 7, 2017

Hi LilChapo,

As I understand that you wanted the application just for one month, and it charged you again for the 2nd month.

You may cancel the subscription here: Cancel your Creative Cloud membership

Please see the subscription terms here: Legal subscription terms | Adobe

Hope this helps!

Feel free to update the thread for more questions.

Thanks

Kanika

Ned Murphy
Legend
October 30, 2017

What do you mean by "reoccur"