Skip to main content
Participant
January 21, 2015
Question

renewed my monthly plan , downloaded creative cloud desktop app on new laptop, go to apps, but i dont have an option to install photoshop, I have it installed on two other laptops but both laptops were damaged and i cant access them to delete the ins

  • January 21, 2015
  • 2 replies
  • 108 views

hello, i ordered photoshop on creative cloud in August 2014 on a monthly plan, had no problems installing and using etc, until both mine and my girlfriends laptops were damaged. I then stopped paying my monthly plan. and PS was deactivated. I recently got a new laptop which im using currently, it is an aspire one with windows 7. I paid my debt to adobe to reactivate, Creative Cloud Photography plan (one-year) . I then downloaded creative cloud and logged in as usual, i go to the apps page to install PS but it only has an option that says TRY. i looked into the problem and found that with my account i can only have PS installed on two devices, and the only two solutions i saw was to uninstall on the other devices and then re install. This is my problem, my girlfriend chucked her laptop straight in the bin whilst I have mine in the cupboard in pieces not working. or the other option was to open a new account with adobe. I dont really want to follow that option as I have just paid my debt and subscription for the next month and i dont want to change my email address associated with the adobe account. Any advice or solutions will be appreciated, thank you.

This topic has been closed for replies.

2 replies

Rajashree Bhattacharya
Legend
January 23, 2015

The purchase is active now, we have recieved the payment. You have one activation left.

Current Plan:Creative Cloud Photography plan (one-year)
Account Activated:20-Aug-2014

Since there is no billing issue, please try to install & activate the CC, in case of any issue contact Adobe Support via Contact Customer Care

Regards

Rajshree

Jeffrey_A_Wright
Legend
January 22, 2015

Nathans17363079 when you reach an over activated state you will be prompted to de-activate your previous installations from your current computer.  No action is necessary on the other computers to complete the activation process.  I would recommend reviewing Activation & deactivation help - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html which discussed the activation process in more detail.

For your current error I would recommend using the steps listed in Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.  There is likely a connection error preventing your active membership from being authorized.