Renewing student license purchased from University

Question

I am currently attending a university design program and purchased a one year student license from the bookstore last September. Today I went to use photoshop and it wouldn't let me open any software because I am "missing payment details". Apparently it is one month until the license ends and I can't use my software until I add my credit card details for my next payment. However, my plan was to purchase from the school bookstore again and not directly in CC. So my question is:

A) If I enter my credit card info to use my software this month, will it charge my card even if I buy the school license next month or will I be able to enter a new code and not get charged through CC? Or

B) If I just purchase the license from the school store now instead of entering my card info, do I lose a month from my subscription or does the new license set to begin once my current one ends?

Thanks!

kglad · Answer

B would be your easiest option and you will not lose your one month. on the other hand, you should be able to use that last month even if your intention was to terminate your subscription and not use beyond the first year. so, if you want to invest the time, you could contact adobe support and double check, for users that want to end after one year, do they really need to update their credit card and then remember to cancel during the last week of their subscription?

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded