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fernandai1429910
fernandai1429910
Participant
March 29, 2019
Answered

Renovación

  • March 29, 2019
  • 3 replies
  • 774 views

Tengo problemas para renovar el plan anual. Hace 15 días que intento comunicarme con Adobe. El centro de atención es pésimo y no sé que hacer

Message was edited by: Moderator (Discussion successfully moved from Adobe Fuse CC (Beta) to Adobe Creative Cloud)

This topic has been closed for replies.
Correct answer Ussnorway7605025

you want to renew your Adobe account?

this is Fuse forum... Fuse is free and only works in English but I'll ask for staff to try and help you

3 replies

Rajashree Bhattacharya
Community Manager
Rajashree BhattacharyaCommunity Manager
Community Manager
March 30, 2019

Hi,

The subscription that you have is an yearly prepaid one. Sadly, we have not git the payment for this year still.

We will try to charge on 03/31/2019 ,04/07/2019 & 04/14/2019 again. In case it does not paid then it would expire. Please check with your bank as to why the payment is not going through.

Thanks

Rajashree

Just Shoot Me
Just Shoot Me
Legend
March 29, 2019

As far as I know all subscriptions are AUTO (Automatically) renewed on the day, Date, of the end of the older subscription. That is as long as your credit card info is correct.

What is the Exact problem you are having?

Ussnorway7605025
Ussnorway7605025Correct answer
Legend
March 29, 2019

you want to renew your Adobe account?

this is Fuse forum... Fuse is free and only works in English but I'll ask for staff to try and help you

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