Repeatedly asked to sign in to use an application

Forum|Forum|6 years ago
August 9, 2019
2 replies
249 views

When I try to use an application in Adobe CC, the login window repeatedly appears. I'm unable to use any applications. The chat representatives are not helpful. And I've tried everything on this page:

Adobe Creative Cloud signs you out or asks you to sign in repeatedly

No solutions from chat representatives. No help from anyone from Adobe or anyway to contact them.

Creative Cloud

This topic has been closed for replies.

Nancy OShea

Community Expert

See this help article.

Configuration error in Adobe Creative Cloud

The SLStore and PCD folders are hidden by default. You will need to enable hidden files in your file manager.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Which operating system do you have?

Does your computer user profile have administrative level permissions?

NOTE: If you have a Teams or Enterprise account, you must contact your IT dept.

Nancy O'Shea— Product User & Community Expert

I

ianm90218582Author

Participant

Mac Mojave

Yes, I've administrator level permissions for my profile on my MacBook.

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