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M
MissAmilee
Participant
April 3, 2017
Answered

Repeatedly showing license agreement

  • April 3, 2017
  • 1 reply
  • 400 views

So i downloaded creative cloud yesterday to try the newest version of photoshop, but whenever i try to open photoshop to install, i just get the license agreement. It's saying it's installed on my pc in the software list, but i can't open it without getting the license agreement.

I can't uninstall it, and it won't let me uninstall creative cloud without uninstalling Photoshop...

Any help would be appreciated at this point. ;3;

    This topic has been closed for replies.
    Correct answer MissAmilee

    Hi Jeff! Thanks for responding! ;u;

    I didn't get any error messages during installation, I used Creative Cloud and, while I can't be 100% certain, I'm sure I did everything in the guide. I was trying to install it on Windows 8.1.

    As I didn't want to use all my trial days trying to fix the program, I reached out to the live chat help desk and it got sorted. ;u;

    Thanks for your time!

    1 reply

    M
    MissAmileeAuthor
    Participant
    April 3, 2017

    So i worked out how to uninstall Photoshop, and i reinstalled it, but that didn't fix the issue at all. ;3;

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    April 3, 2017

    MissAmilee were there any error messages during the installation process?  What operating system are you installing the Photoshop CC 2017 on?  Did you use the Creative Cloud desktop app to install Photoshop CC 2017 as described in Download and install Creative Cloud apps​.

    M
    MissAmileeAuthorCorrect answer
    Participant
    April 3, 2017

    Hi Jeff! Thanks for responding! ;u;

    I didn't get any error messages during installation, I used Creative Cloud and, while I can't be 100% certain, I'm sure I did everything in the guide. I was trying to install it on Windows 8.1.

    As I didn't want to use all my trial days trying to fix the program, I reached out to the live chat help desk and it got sorted. ;u;

    Thanks for your time!

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