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OldGit
Participating Frequently
January 11, 2018
Answered

Replacement CS3 Installer

  • January 11, 2018
  • 6 replies
  • 10074 views

Hi

I need to re-activate my CS3 software, but have discovered this is no longer possible online or over the phone.

I have discovered how to download the replacement installer and get a new serial number.

The problem is it does not download. I have installed the Akamai software and it pops up for a split second to download, then just this screen:

Why should we need to reactivate the software when you know we own it and it has been working fine.

I do not need to update to the newest version, as this is more than sufficient for my needs.

I hope someone can help.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    No. I have got past the original problem. The problem now is getting the installer to run.

    I was posting on the forum and someone was being very helpful, but all the solutions they gave did not help.

    Are you able to see my forum discussion?

    This will give you a better understanding of my problem


    Yes, OldGit, I am responding to your existing forum discussion.

    Your last chance will be to review the installation logs to determine why the Creative Suite 3 installer is freezing.  For information on how to locate the installation log see Troubleshoot installation with install logs | Adobe Creative Suite 3, Adobe Creative Suite 4  .  You will want to use the find command to locate any relevant errors within the log.  You are welcome to post any errors you discover to this discussion, OldGit.

    6 replies

    anneh51757272
    anneh51757272
    Participating Frequently
    June 21, 2019

    All good now.  I found that though I had wiped all the old CS3 there was one in the GO menu when you click on computer.  I deleted that and voila, it downloaded okay on the Sierra Mac.

    I then put the replacement serial  no in and it was accepted and clicked never register, and its all working fine now.

    Thanks

    K
    kjotvi
    Participant
    February 27, 2022

    Is this option still available in 2022? I doubt it, but I would welcome any "Hhail Mary" for my old CS3 if I could find one.

    [Personal information removed by moderator.]

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 27, 2022

    CS3 is dead

    The CS2-CS3-CS4 activation servers have been removed from service
    -https://helpx.adobe.com/creative-suite.html?promoid=19SCDRQK
    -So even if you have a disc or saved download, CS2-CS3-CS4 are completely dead
    -Adobe also no longer supplies the special non-activation version of CS2-CS3-CS4

    anneh51757272
    anneh51757272
    Participating Frequently
    June 21, 2019

    It worked when I had the old CS3 from discs and serial number, but I couldn't activate it.  I got a new serial number, cleared everything, but the installation won't work even though it did from the discs.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 21, 2019

    10.12 is not compatible with cs3.

    M.Lipinski
    M.Lipinski
    Participating Frequently
    May 14, 2019

    Unfortunately, still no solution.

    Adobe successfully blocked the possibility of my work. Unfortunately, I can not use new versions of programs, because the plugins I use in my company do not have new versions. The company is standing at the moment. Nobody will pay me for the loss. "Thank you" Adobe! For news — my computer has not changed. You just turned off the ability to run this program. And I honestly paid for him.

    It was not in the contract.

    M.Lipinski
    M.Lipinski
    Participating Frequently
    May 12, 2019

    OK, fine.... but where I find polish version?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 12, 2019

    because eastern european versions were probably purchased via third party vendors, you'll need to contact that vendor.  if that's not true:

    if you purchased from and registered with adobe, check https://helpx.adobe.com/in/download-install/kb/downloaded-older-app.html  for info on how to download non-current adobe programs.

    once you download, if you're having trouble finding your file(s), https://helpx.adobe.com/x-productkb/global/find-downloaded-file-app.html

    if that fails AND you've (a) registered your software with adobe or (b) can provide proof of purchase, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', https://helpx.adobe.com/contact.html

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 11, 2018

    retry using a different browser.

    O
    OldGitAuthor
    Participating Frequently
    January 12, 2018

    Thanks for the reply.

    I think I have worked it out now.

    I believe it is because of our work proxy server, although I cannot think of a workaround. So I will have to try it at home over the weekend and see if that works.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 12, 2018

    you're welcome.

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