Request code ??

Hello ! I am wrestling the whole week with activation of my CS3 Design suit premium. i have changed my computer try to re-activate.. but i cannot connect with internet .. de-activation wil not work on old computer, he died.., try it via phone, isnt support anymore and via telephone ill be directed to the site to chat wit employee... all the things not work, Ill try wit offline activation but there they ask my Request code and Serial number...  please help me !!  Were do i find my Request code ??